[{"data":1,"prerenderedAt":85},["ShallowReactive",2],{"blog-categories-ko":3,"blog-article-18":36,"blog-article-related-18-3":46,"blog-articles-recommended-5":62},{"success":4,"code":5,"msg":6,"data":7},true,1,"ok",[8,15,20,25,30],{"id":9,"name":10,"slug":11,"sort":12,"parentId":12,"articleCount":13,"children":14},30,"社媒沟通","social-communication",0,2,[],{"id":16,"name":17,"slug":18,"sort":12,"parentId":12,"articleCount":12,"children":19},31,"翻译技巧","translation-tips",[],{"id":21,"name":22,"slug":23,"sort":12,"parentId":12,"articleCount":5,"children":24},32,"客服流程","customer-service",[],{"id":26,"name":27,"slug":28,"sort":12,"parentId":12,"articleCount":12,"children":29},33,"AI 自动化","ai-automation",[],{"id":31,"name":32,"slug":33,"sort":5,"parentId":12,"articleCount":34,"children":35},5,"跨境指南","cross-border-guide",3,[],{"success":4,"code":5,"msg":6,"data":37},{"id":38,"title":39,"categoryId":31,"categoryName":32,"summary":40,"coverUrl":41,"authorName":42,"viewCount":43,"publishDateTime":44,"content":45},18,"英文询价怎么答：跨境电商的报价、MOQ与交期说明","收到海外客户英文询盘后，怎么确认产品、数量、目的地和交期，再组织一封清楚的英文报价回复？本文整理 WhatsApp 和面向跨境电商的客服工作常见场景，包含 MOQ、样品、运费和报价跟进。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/10/cover-1789016758047.webp","Traneasy",10,"2026-09-10 13:07:53","\u003Ch2>客户问“Best price?”，先别急着给价格\u003C/h2>\u003Cp>“Could you send me your best price?”常只是简短询盘的一部分，后面也许还要问数量、地址、样品或交期。只回复单价，之后便得重新补齐这些信息。\u003C/p>\u003Cp>先弄清英文来意，留下订单条件，补问缺失资料，再说明报价与后续安排，按这个次序接住询盘。\u003C/p>\u003Cp>来信内容太少时，优先问清最影响价格的条件：\u003C/p>\u003Cp>Thanks for your message. Which model and quantity are you checking?\u003C/p>\u003Cp>客户给出型号和采购量后，再核收货地点、包装要求及交期。\u003C/p>\u003Cp>\u003Cimg src=\"https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/10/img-1789016778853.webp\">\u003C/p>\u003Ch2>逐项理出询价中的业务条件\u003C/h2>\u003Cp>别只翻出“best price”就停下。同一段来信还可能提到型号、件数、目的地、币种、MOQ、交货期及样品，均须识别清楚。\u003C/p>\u003Cp>例如：\u003C/p>\u003Cp>Could you send me your best price with shipping to Toronto? We also need to know if the sample can leave next Tuesday.\u003C/p>\u003Cp>客户既要更新报价，也要核Toronto的运输费用，还问样品下周二能否寄出。只要漏读其中一项，后面就得反复确认。\u003C/p>\u003Ch2>报价回复应同时交代完整前提\u003C/h2>\u003Cp>不必写很长的英文，但应说清单价怎样计算，以及下一步需要客户补哪些资料。\u003C/p>\u003Cp>Hi [Name],\u003C/p>\u003Cp>Thanks for your inquiry about [Product]. Could you confirm the quantity, destination, and required delivery date?\u003C/p>\u003Cp>Based on [Quantity] units of [Model], our estimated price is [Currency][Price] per unit. The MOQ is [MOQ], and the estimated lead time is [Days] days after order confirmation. Shipping cost depends on the final address and delivery method.\u003C/p>\u003Cp>If you share the shipping address, I can update the quotation and confirm the sample schedule.\u003C/p>\u003Cp>Best regards,\u003C/p>\u003Cp>[Name]\u003C/p>\u003Cp>将采购量、金额、MOQ、交期和运费条件放在同一份答复里；收到补充资料后，也容易找到要更新的位置。\u003C/p>\u003Ch2>根据询价所处情形继续回答\u003C/h2>\u003Ch3>对方只想问最低单价\u003C/h3>\u003Cp>先核商品型号与采购量，因为数量会关系到价格档位、包装安排和运费。\u003C/p>\u003Cp>I can check the best price for you. Could you confirm the model and expected quantity first?\u003C/p>\u003Ch3>采购多少件还未确定\u003C/h3>\u003Cp>可先问预计数量，或者请客户说明是试单，还是常规批量采购。\u003C/p>\u003Cp>What quantity are you planning to order? I can quote the right price tier once I know the volume.\u003C/p>\u003Ch3>客户正在问MOQ起订要求\u003C/h3>\u003Cp>把标准MOQ交代清楚；试单能否另作安排，应以公司已确认政策为依据，不要先答应特殊数量。\u003C/p>\u003Cp>Our standard MOQ is [MOQ] units. If you are planning a trial order, please share the quantity and we can check the available option.\u003C/p>\u003Ch3>需要核实生产或交付时间\u003C/h3>\u003Cp>说明交期的计算起点：确认订单、定金到账、样品获批并非同一件事，对应时间也不一样。\u003C/p>\u003Cp>The estimated lead time is [Days] days after [order confirmation/deposit/sample approval]. I can confirm the schedule once the quantity and specifications are fixed.\u003C/p>\u003Ch3>对方想先取得样品\u003C/h3>\u003Cp>样品型号、数量、收货地址和费用都要写明。若客户说next Tuesday，就按其所在时区核实具体日期。\u003C/p>\u003Cp>Please confirm the model, quantity, and shipping address. I will check the sample cost and whether it can leave on [Date].\u003C/p>\u003Cp>\u003Cimg src=\"https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/10/img-1789016814481.webp\">\u003C/p>\u003Ch2>在WhatsApp中把接待衔接好\u003C/h2>\u003Cp>完整的报价、参数与附件适合用邮件保留，WhatsApp则方便逐问逐答。长消息先回应已知部分，再请客户补最欠缺的一项条件。\u003C/p>\u003Cp>图片或语音能作补充，但价格、数量、交期及付款要求等正式内容，应另外用文字留下记录。\u003C/p>\u003Cp>仅收到“Hi”时，先了解商品类别；若客户已在邮件提供型号，转到WhatsApp后就继续问尚缺的条件。\u003C/p>\u003Ch2>发出报价前再次核查\u003C/h2>\u003Cp>数量后的单位不能忽略：500 pcs、500 cartons与500 kg指向完全不同的货物数量。\u003C/p>\u003Cp>再看一次币种、产品单价以及税费是否包含。\u003C/p>\u003Cp>核查MOQ是否确属当前商品。\u003C/p>\u003Cp>说清交货周期从哪个条件满足后起算。\u003C/p>\u003Cp>运费、支付办法、认证以及售后承诺均须核实。\u003C/p>\u003Cp>下周、月底和假日等说法，发送前按客户时区改为明确时间。\u003C/p>\u003Ch2>让翻译服务于每天的接待流程\u003C/h2>\u003Cp>每天通过WhatsApp处理海外来信，可把原话、译文与答复放在同一窗口。先理解来意，再核数字、单位和日期，确定收发方向以后发送。\u003C/p>\u003Cp>少做复制，不等于省略复核。价格、交期、支付以及合同，仍应交给负责人确认。\u003C/p>\u003Ch2>常见问题\u003C/h2>\u003Ch3>客户只说“Best price?”，先答哪项？\u003C/h3>\u003Cp>先了解产品型号、预购数量和收货地点。资料尚不齐全便报价，之后常常还得修改。\u003C/p>\u003Ch3>起订量高于客户预期，该怎样沟通？\u003C/h3>\u003Cp>先解释标准MOQ，再按真实试单政策看是否能调整；生产、包装和成本前提，都须以公司核准结果为准。\u003C/p>\u003Ch3>可以不修改英文报价范本就发出吗？\u003C/h3>\u003Cp>范本只能作为初稿。价格、交期、付款和认证等条件，应针对本次询盘重新确认。\u003C/p>\u003Ch3>报完价格后客户不回应，下一步怎么办？\u003C/h3>\u003Cp>可带着样品安排、交期变化或不同数量选择再次联系，比起只问有没有看见，更能开启下一轮沟通。\u003C/p>\u003Cp>及时回应与条件完整都很重要。每轮把产品、采购量和后续安排记下，下一次便可沿原来的进展继续。\u003C/p>",{"success":4,"code":5,"msg":6,"data":47},[48,55],{"id":49,"title":50,"categoryId":31,"categoryName":32,"summary":51,"coverUrl":52,"authorName":42,"viewCount":53,"publishDateTime":54},15,"WhatsApp Business中英文来信处理：客服翻译与答复流程","WhatsApp Business缺少现成的中文接待翻译步骤时，可以依次参考英文来信理解、客户意图判断、报价复核、双向回应与人员交接，供海外华人外贸、电商及客服团队使用。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/03/cover-1788421206594.jpg",29,"2026-09-03 15:44:02",{"id":56,"title":57,"categoryId":31,"categoryName":32,"summary":58,"coverUrl":59,"authorName":42,"viewCount":60,"publishDateTime":61},14,"WhatsApp中文互译怎么用：手机、Web及电脑团队接待","从手机互译到WhatsApp Web，再到电脑客户端，逐一介绍收发翻译、双向答复、术语核查及客服工作中的注意事项。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/03/cover-1788414746355.webp",21,"2026-09-03 14:39:35",{"success":4,"code":5,"msg":6,"data":63},[64,70,77,83,84],{"id":65,"title":66,"categoryId":9,"categoryName":10,"summary":67,"coverUrl":68,"authorName":42,"viewCount":43,"publishDateTime":69},19,"Facebook、Instagram、LINE私信怎样进行中英文互译？","海外英文私聊出现在Facebook、Instagram、LINE时，如何读懂并作答？本文结合不同平台和消息形式，介绍翻译、报价与客服接待的操作。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/10/cover-1789021915642.webp","2026-10-29 20:30:21",{"id":60,"title":71,"categoryId":21,"categoryName":22,"summary":72,"coverUrl":73,"authorName":74,"viewCount":75,"publishDateTime":76},"海外询盘的回应流程：先核需求，再报价并推进交易","英文询盘可能同时交代型号、采购数量、目标价格和交货时间。先理解需求，整理已有资料、核实业务条件，再写回答。下文以WhatsApp、Facebook、Instagram、LINE等沟通场景说明处理顺序，并列出常用英文答复示例。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/11/cover-1789101949815.png","traneasy",12,"2026-09-11 12:52:03",{"id":78,"title":79,"categoryId":9,"categoryName":10,"summary":80,"coverUrl":81,"authorName":42,"viewCount":43,"publishDateTime":82},20,"跨境接待怎样看懂客户发来的语音、图片和文件？","语音、产品图、报价资料或聊天截图，都可能是海外客户提供的信息。本文按处理先后，说明怎样核实型号、金额、数量、日期及表达语气，再把回答交代清楚。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/11/cover-1789096501826.webp","2026-09-11 11:17:23",{"id":38,"title":39,"categoryId":31,"categoryName":32,"summary":40,"coverUrl":41,"authorName":42,"viewCount":43,"publishDateTime":44},{"id":49,"title":50,"categoryId":31,"categoryName":32,"summary":51,"coverUrl":52,"authorName":42,"viewCount":53,"publishDateTime":54},1793282431943]